Shipping & returns

Free shipping

Free UK delivery over £45. All other destinations are calculated based on weight at checkout. For 'contact free' delivery, please make a note of your 'safe place' so we can leave deliveries if you are not home or self-isolating. We are not responsible for deliveries that go missing from designated safe places.

Returns

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.

If you’d like to return your item for a refund, please get in touch within 24 hours of receiving your delivery stating your name, order number and the reason for return. Returns must be made at your own cost within 7 days of receiving your delivery period starting from when the order was received. The item(s) must be in the same condition you received, unopened/unused and in the original packaging. We will not cover the delivery cost of returning unwanted goods. If you’re unhappy with your purchase please let us know and we’ll try to help you the best way possible.

Cancellations

When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to us, unopened/ unused.

Requests for cancellations must be made before 11am on your Dispatch Date - see your Order Confirmation email and Order History for details.

Please make sure you are happy with your Basket before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. DEUKES cannot be held liable for acting in good faith on incorrect information received.

Damaged goods

If the item is faulty or damaged, please get in touch stating your name, order number and the condition of the item. We’ll get back to you as soon as possible to arrange a replacement, refund or to discuss other viable alternatives.

Subscriptions

Subscriptions can be cancelled and adjusted from your customer portal. Subscriptions are shipped in letterbox friendly packaging wherever they can be. If you have any problems with your subscription please contact us at hello@deukes.co.uk with your name and details of your request.